SL
Sinikiwe L
1 reviews | Active since Apr 2025
08 Apr 2025, 17:50
Poor Service
I had a bad experiance with vodacom fibre, they insralled fibre on the 31st of March 2025 and on the following day the 1st of April 2025 it just stopped working, I've been calling vodacom till today and its still not fixed and I was told that the person who's assigned to my query (Jonathan)is the one whose not attending it. The service is bad, I'm even regretting chosing Vodacom fibre. Its been over a week now and its no progress.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2025, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2025, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SL
Sinikiwe L's updateReviewer Update
09 Apr 2025, 18:02U'm still not happy, I've been calling vodacom today and still no luck today. Consultants are still escalating my query to the person assigned to(Jonathan) and his not responding. To be honest I'm not happy with the service. I was told about 48hrs but now its more than a week with no help. I'm regretting why I chose Vodacom. They don't know what is customer service.
SL
Sinikiwe L's update09 Apr 2025, 18:02
Reviewer Update
U'm still not happy, I've been calling vodacom today and still no luck today. Consultants are still escalating my query to the person assigned to(Jonathan) and his not responding. To be honest I'm not happy with the service. I was told about 48hrs but now its more than a week with no help. I'm regretting why I chose Vodacom. They don't know what is customer service.