Hellopeter
Share Your Experience
nP
nadia P

1 reviews | Active since Nov 2018

18 Dec 2019, 14:09

Poor service

I ordered a new contract phone. No sim received. Trying to query this with vodacom is almost impossible. Despite numerous calls and been transferred from department to department there still seems to be no light. Im paying for the contract yet the full package has not been delivered.

0
Replies (3)
Vodacom
Vodacom's reply18 Dec 2019, 14:32
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
nP
nadia P's update18 Dec 2019, 15:14
Reviewer Update
Still awaiting their response
Vodacom
Vodacom's reply09 Jan 2020, 14:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team