IH
Isabel H
1 reviews | Active since Mar 2017
14 Apr 2024, 12:51
Poor service
In October 2023 I did do an upgrade on my number. This year February one of my other contracts with Vodacom was due for an upgrade which I did. I've got the device in February and now in March they decide to Migrate my package of the upgrade in October. Now they want me to return the devices.
Please someone that have a similar situation. This is very poor service of Vodacom. Will defently cancel all 5 contrancts with them.
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Vodacom's replyOfficial
14 Apr 2024, 15:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2024, 15:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team