Poor service.

My wifi has been down since 17th November 2022. I figured it was a small issue and it would be resolved in a day or two. I then called vodacom and confirmed the issue i was having on the 19th November 2022 as the wifi was still down. A whole week past the agent I spoke to could not even call or email me any sort of information. I called in the 26th of November only then I was informed my issue was being "allocated" and I was given a ref no. I still get debitted from vodacom for the wifi cost and yet here I am Paying for a service I don't have. I feel I should be reimbursed for my down time. I'm forced to rate vodacom a 1 star because I can't proceed with this review. Vodacom is such a big company and this is the kinda of service they provide their customers it is pathetic.