POOR service, extremely dissappointed in Vodacom.

To summarise the situation: <br> 24 May 2015- I upgrade my Vodacom contract.<br> 26 June 2015- I receive a SMS to say that my debit orders have been cancelled. I immediately phone Vodacom on 082111, where the consultant was quite rude and reluctant to assist me. She put me through to the Accounts Department where they were supposed to assist me, but the phone just rang. I drove to the V&A Waterfront Vodacom branch and paid my account. Later I received a SMS to confirm this payment.<br> 4 July 2015- I receive a SMS at 21:15 on a Saturday night to inform me that my account has been softlocked. I was visiting friends and had to drive home through thick mist without any way of phoning or messaging for assistance. This message could have at least been sent during office hours in the week.<br> <br> Vodacom was able to realise that on the same day I received the SMS for the payment, I made an effort to immediately pay the amount due. The problem is still not resolved and there has been no solution. I want to be able to get behind the symptom of the problem and find out what the reason is. I want to work together with Vodacom to find an effective solution and to move forward from here. This is unacceptable.