Poor Service Experience with Vodacom

Dear Vodacom Customer Service Team,

I am writing to express my frustration regarding the unacceptable level of service I have experienced with Vodacom. It has now been three days since I reported a fibre issue in my area, and despite multiple follow-ups, there has been no resolution in sight.

This delay not only disrupts my daily activities but also raises concerns about your service level agreements. If such issues take this long to address, it is likely that many customers will begin to reconsider their loyalty to Vodacom.

I have contacted they service team 3 times and they still have not sent any reference or update on the ETA to resolution. Absolutely pathetic!!!