Poor service experience vodacom contract

Here's a complaint message for you:

"Hi Vodacom,

I'm writing to express my frustration about my simcard being disconnected despite being a contract customer who's never missed a payment. I've been calling you guys for 4 days and each time, I'm told the issue will be resolved within 24 hours. That's not happening.

My debit orders are up to date, and I've always paid on time. Can someone please look into this and reconnect my sim ASAP? I'm getting tired of the runaround.