Poor service experience from Westonaria Vodacom shop

Poor service received from Westonaria Vodacom shop. Staff and manager are very rude and they don't care about the customers. I took my phone in that store on the 4th November for repairs and they failed to tell me same day that the insurance doesn't cover the problem I had with my phone. They only told me after the 3rd week and after I have followed up with them. They told me to send an email to *** to complain I did that on the 26th November Vodacom didn't even bother to respond to my email. I was then called on the 4th week by the store to come collect the repaired phone and bring excess of R250. I called Voda insurance I was told that there was no claim under my name submitted. I called the repair center they asked me for a Job Number that I never received. Saturday I went to the store to complain and they gave me my phone and **** that it was repaired but when I got home the phone was still not repaired.

I am very angry and very disappointed on Vodacom I am going to cancel all the contracts I have with them.