CA
Conita A

1 reviews | Active since Aug 2016

18 Aug 2016, 12:43

Poor service ever

<p>So i recieved a reply staring one of your agent will be in contact with me still nothing ,its the same wen i phone ur call center they tell me they will log a call and one of the agents will call me back ....that is just a phrase you guys use to keep the customer quiet well i have been telling yout agent i know the process that needs to follow in a call center enviroment and your turn around time should me atleast 7 working days not a month....you guys leave me no choise to log a complain with the NCR and Ombudsman as well .</p> <p> </p> <p>I have been a loyal customer to guys and this is how you repay i actully regret canceling my contract if i knew its going to be so much effort...you guys really is disgrace readon why the same day i paid you guys i settle 3 other account 48 hours later i recieved my paid up letter from them saying my accounts is null and void with the credit bureaus</p>

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2016, 04:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,