Poor service ever

<div> </div> <div style="font-size: 13.001pt; line-height: 140%;"><br />Good day<br /><br />Please assist with the below on the 13 July i requested a pre mature cancelation amount from vodocom to settle my contract early ,i was given the amount of R1543 to pay and was told by the 1st consultant that my debit order is not going to go off based on the fact that im settling the account another agent told me no the amount is gonne off for the month of July reason why because the settlement amount did not add the debit order i need to email them the proof of payment ,copy of my ID and the pre mature document in order to get my paid up letter since the 19 July i still didnt get any letter im phoning in every second day to follow up no1 can provide me with feedback. On friday past i was told by a Meagan that the accouny is handed over to there legal department due to the fact that the debit order for the month of July was not paid there was never any attempt from Vodacom to deduct anything and now my profile is being updated negative because there agents didnt do what they supose<br /> to do.and its not to say that i did not follow up with Vodocom</div> <div> </div> <div> </div> <div>I trust you will be able to assit</div> <div> </div> <div>Thanks in advance</div> <div> </div> <div> </div> <p> </p> <div id="composer_signature">Conita Arrison </div>