Poor service even when complain was logged.

This is the second review I’m writing about the poor service I got from Vodacom and Game Online services.

On 05/07/2024, I received a call that I qualify for a double cellphone contract from Vodacom. I was promised to get the phone by Wednesday the following week. I still haven’t received the phone.

I was called by Karabo, then spoke to Glen. Their team leader, whom never gave me a name, promised to give me feedback by 15/07/2024. She never kept her promise, as she never called back to this day.

On 16/07, Karabo called in the morning with lies that their system wasn’t working and promised to call back before 14:00. He hasn’t called and when I asked for the team leader, was told she’s not at work.

About 1 hour I called asking for Karabo, was told he would call back, but guess what, he didn’t. 10 minutes ago, I called to speak to a manager and was put on hold then my call got hung up.

I’m so livid with this behavior, if Vodacom doesn’t want to do business, they must simply state so.

My credit score is being impacted by the enquiries they’re busy making and I need this removed on my credit report as they haven’t been of much help.🤬