Poor service even from CEO office

Hi got poor service from Zeldah in your CEO office.

I am really not happy at the way my escalation was handled. Your customer retention practice is poor! After stringing me along for a week knowing that my partner and I needed to upgrade this weekend, I had to phone now to put pressure. and only now got feedback staying you are struggling to sort out a simply discount request, and furthermore to be told we will only resolve it in the store tomorrow. Then as a last minute note I was told that you will only give me a discount and not my partner... this is terrible service, in a time when surely your sales are not very good due to the crisis!

As such for now i will not renew and rather look at other deals before deciding to stay with Vodacom. I feels your rates are too high.

my partner John may decided to upgrade tomorrow and i hope he will get the only discount you are willing to offer us.

I am deeply disappointed.

Marco