Poor service even after been settled
In 2018 November I cancelled my vodacom contract and payed them off. Today 14/01/2020, I checked my credit score only to find that vodacom never removed that contract from my payment profile, this then negatively impact me as iam unable to take up new credit as my payment profile still reflects vodacom even after two year after paying them off.
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Vodacom's replyOfficial
14 Jan 2020, 14:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2020, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team