poor service eService team.

<p>Poor service from Vodacom ***** team/ eService team.</p> <p>I have escalated a ***** case in January, and every time I call or send an email to the eService team requesting for feedback from the ***** department , they always tell you the same response our back office is not yet done with your query please wait for 14 days, how long does it take to pass on a query to another department, When speaking to the eService team, you realise that they are shielding each other’s **** service (I have thier names and next , I am naming and shaming them). One agent even alleged that he does not have a team leader, then later refused to give to transfer my call to the team leader, and then advised that the team leader will call. LIES, LIES, LIES LIES FROM Vodacom and poor services. I have lost count of the services request logged, it feels like that’s the only thing Vodacom agents can do, log request an answer to everything. Ref: *** 001HRaCH16UD4JB3 01E9~96YD 001H1aCC8HAEA9A3 018Q~Q3ES</p> <p> </p> <p>Can Vodacom ***** put an end to this please. </p>