Poor service

"I'm extremely disappointed with Vodacom's service. We ordered wifi 2 weeks ago, and the wrong router (S3, no sim slot) was delivered.They have no solution for me till date and they stay silent on the phone when i call just listening to my words with no action.Despite following protocol, the activation process has been a nightmare – staff aren't fami**** with their own product, and despite daily calls, they're not providing a solution. Think carefully before choosing Vodacom – their product knowledge and support need serious improvement. Currently canceling my service. 😔"