Poor service

That absolute worst 😫 service from vodacom,I took a contract with this company for two devices on one contract I need to have the one repaired and now all of a sudden only one device is insured.I need to know how this is possible as both devices were bought on the same day on one contract. I had to run to two different places and the one says te devices is Insured and the says it's not.Will appreciate a call from vodacom insurance to shed more light on this regard. Cell *** Mr A Jordaan