Poor service

Will Vodacom ever provide proper service, Each time i need to be assisted i must call 100 times and get promised to be called back. It's been 7 months struggling with 1 problem that vodacom creted without my knowledge. You activate the cancelled contract and insurance for the device that is over 2 years and you continue charging me. I did enquiry several times and I ended up h=giving up, but i remembered that the only language you hear is from hello peter. I've been a loyal client with more than 4 contracts but to date i still need to make noise before i' assisted. It's really tiring VODACOM. Now I'm also being charged R250 to setup a vodamail email on a Vodacom device, I am paying monthly for the email but i still need to pay for the email to be setup on my device, weeeeeeeeeeeeeeeeee.