Poor Service

Recently decided to upgraded my home internet account from 30mbps to 100mbps using the online portal. As always the upgrade went smooth and my new router was delivered within 3 days. This was 30 October 2024. Unfortunately the upgrade was not as smooth, as the system decided to process the upgrade on my main account and not the account I requested. I have been trying to get this resolved for the last 2 weeks with no luck. How hard can it be just to process the upgrade on the correct account - here I'm still willing to give them the business, pay every month, but no, this is how they treat a loyal customer that has had a Vodacom account since 2003.

At this moment I don't know how to get this resolved. Customer after service does not exist at Vodacom.