MS
Madoda S
1 reviews | Active since Oct 2019
05 Oct 2019, 05:00
Poor service
I have logged a claim with Vodacom Insurance on 16/10/19 till now it has not be resolved. I call them everyday but I get the same feedback I spoke to several consultants everyday at time phone are dropped while you are waiting for responses. It's take 3 minutes before you get through to the consultant. I am running out option now but to escalate the matter further. Poor service at vodacom
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Vodacom's replyOfficial
05 Oct 2019, 11:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2019, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team