**** poor service

I did an upgrade early in January this year, I was advised that the new billing would take effect from March. It is now 5 months later I am still being billed for the handset in the previous contract charge of R350, as well as the new contract R 259. The reference number for my query is ***. To date I have had no feedback from Vodacom, I have had to phone them every month only to be transferred from Pilar to post. I phoned again this morning because I bought 2GB of data last night yet only 1 GB was loaded