Poor service

Item: Vodacom
Rating: 1
Author: Kagiso M

I have a refund enquiry that has been going on since august. I have furnished you (Vodacom) with all proof or documents required to process the refund but still no assistance.

What’s sickening is the lack of service… but I received calls weekly if not daily to upgrade my contract.

Until you polish your service I will post daily regarding the poor service received … and there after I will take it up with the financial ombudsman.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Nov 2021, 10:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Nov 2021, 10:03

Official

Kagiso M's updateReviewer Update

17 Nov 2021, 18:17

Hello,

I am still without a response from yourselves regarding my complaint/enquiry, but Instead I received an SMS that my enquiry has been closed… why?

Like I have been saying, it’s been going on since AUGUST!!!!

Kagiso M's update17 Nov 2021, 18:17

Reviewer Update