Poor Service

VIP Red customer. I have been a client of Vodacom for 30 years, VIP Red client, that has been a VIP red client for over a decade. VIP only means you charge a client more, make sure he pays on time but deliver poor to no service to the customer. No follow up , no accountability, it’s about the “process” and never about the client.

In 30 years I have delivered payment each month, but when you are expected to deliver,you fail miserably! If I fail to pay, you will block my account, if you don’t deliver I have no recourse. Errors happen, but when the process is broken , no one is accountable, a process rules… an apology is useless if the process continues to break!

I am appalled and shocked by Vodacom’s lack of understanding on how to deliver a service… do they care, in my experience they only care you pay a monthly FEE! Disappointed!