Poor Service

My son cannot use his phone as it seems to be deleted from the Vodacom Network since yesterday. He actively uses his phone and has airtime and data that was recently added. This makes no sense. We have tried calling Vodacom but all we get is Tobi their chatbot who doesn’t understand anything except to confirm that the number is not on the network. This is most annoying and unacceptable as there is no reason for Vodacom to do this and are uncontactable so the issue remains unresolved.