Poor service

We have had a terrible experience with vodacom. We had contracted on an LTE line almost 3 years ago and it has had constant poor connection and even though we have complained non-stop, no assistance has been provided. Vodacom then allowed us to upgrade the speed of the line because they said that's the reason for the poor connection. The new LTE router arrived and never worked a day. After multiple unassisted calls with one consultant after the other being confused, unaware, unhelpful we eventually got assistance wherein we were informed that the LTE home internet has been suspended in our area, hence the failure of connection and told us we can get immediate cancellation so we can move to Fibre.

Despite several follow up calls with several consultants for days without proper assistance and contradicting opinions, Eventually they informed that they will assist with cancellation. They also stated we will receive a refund - not received.

We then app**** for the Fibre, same is accepted and router dropped off. Then when we call to activate it, they inform that the LTE was not cancelled and the Fibre cant be connected and they will log a call for assistance. We have been waiting, with no assistance.

We are so frustrated. The worst customer service. Our next step is ICASA.