Poor service

Trust that this email finds you well, we received an un-announced call from a technician on Tuesday the 21st September to do the installation which were unscheduled , according to the technician the previous owners had fiber and therefore there is a pre- installation...

I requested the installation be done in a certain area and he responded that there isn't enough wire on the existing installation, hence the fact that he completed the installation, an we are not happy with the location of the router, what would have been the situation if there were no pre-installation, then the technician had to extend the new wire with an extra 3 meters and we would have both be happy, I think if it was a time constrain issue then he should have just reschedule the installation.

Can I please request that this installation be done in the required area suitable for us.

Please liaise with me should you need any additional information pertaining to the above mentioned.