JP
Jillian P
1 reviews | Active since Aug 2013
20 Oct 2025, 14:45
Poor service
After waiting more than 15 days for connectivity to Vodacom's network, my line was finally activated. Just to discover that the signal to my study is so poor, I cannot use the wifi. I called and they suggested I get two extenders. Almost a week later, and I have no communication from them. Call their helpline, and I am told that they are processing. This after promising I would receive the extenders within two days. Should have know they would not improve their service.
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Replies (4)
Vodacom's replyOfficial
21 Oct 2025, 09:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2025, 09:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Jillian P's updateReviewer Update
27 Oct 2025, 11:59Dear Vodacom
Your service is terrible. After all these responses to me via Hello Peter and countless calls to your call centre, my issue is still not resolved.
Get your act together please as these reviews dont seem to help in improving your service.
Your service is terrible. After all these responses to me via Hello Peter and countless calls to your call centre, my issue is still not resolved.
Get your act together please as these reviews dont seem to help in improving your service.
JP
Jillian P's update27 Oct 2025, 11:59
Reviewer Update
Dear Vodacom
Your service is terrible. After all these responses to me via Hello Peter and countless calls to your call centre, my issue is still not resolved.
Get your act together please as these reviews dont seem to help in improving your service.
Your service is terrible. After all these responses to me via Hello Peter and countless calls to your call centre, my issue is still not resolved.
Get your act together please as these reviews dont seem to help in improving your service.
JP
Jillian P's updateReviewer Update
28 Oct 2025, 08:02And another day has passed with me calling ten times and being cut off because your call centre agents and even managers do not want to assist. Still no resolution
JP
Jillian P's update28 Oct 2025, 08:02
Reviewer Update
And another day has passed with me calling ten times and being cut off because your call centre agents and even managers do not want to assist. Still no resolution
JP
Jillian P's updateReviewer Update
29 Oct 2025, 20:30A new low from Vodacom. Apparently, I cannot get two wifi extenders at R100 a month because I dont qualify for the credit. I have numerous mobile devices and my payment is R4500 a month. My account is in excellent standing with no missed payments. Yet Vodacom have now come back saying its my crediit record that is preventing them from providing me with the wifi extenders which would enable me to use a service which I am paying for. Another curveball - they are offering wifi routers for free to mobile customers who take up a fibre connection with them. A bit fishy is it not? Covering up their poor service yet again.
JP
Jillian P's update29 Oct 2025, 20:30
Reviewer Update
A new low from Vodacom. Apparently, I cannot get two wifi extenders at R100 a month because I dont qualify for the credit. I have numerous mobile devices and my payment is R4500 a month. My account is in excellent standing with no missed payments. Yet Vodacom have now come back saying its my crediit record that is preventing them from providing me with the wifi extenders which would enable me to use a service which I am paying for. Another curveball - they are offering wifi routers for free to mobile customers who take up a fibre connection with them. A bit fishy is it not? Covering up their poor service yet again.