Poor Service During a traumatic time

Poor Service from Vodacom this morning in Kelvin, my son was held up in an armed ******* at the home his iphone and ipad were taken we called Vodacom by 0845 and after 25 minutes of autmatic answers the call was cut off. i posted this on twitter and asked Vodacom Support to call me back as we wanted to block the sim and blacklist the iphone - they responded and asked idiotic questions instead of helping REMEMBER this was armed ******* in a home invasion. to cut a long story short, almost 12 hours later and Vodacom still has not called back. Screenshots of conversation can be provided, pity not on this platform. i have been a Vodacom customer for about 15 years, and to say i am disappointed is an understatement.