Poor service due to lack of commitment towards employment duties

So here we go again...

After paying my cancelation fee on a few accounts I had with Vodacom you penalize me and state the last debit order was not included so i went and paid this amout thats actually more than my regular debit order.

This I paid at Cape gate vodacom shop on 29 June 2022. For the amount of R2280.97

12 days later I get an SMS stating the account is behind and will be handed over for futher actions.

So as it normally goed I call in and het helped by yout wonderful team and I get told I need to send proof of payment to you to proof i paid it.

Then why did I do this at gape gate in a vodacom shop? Why did I drive there assuming that Vodacom employees will do the efforts to forward my payment to the relevant department?

Why do I do the effort and you can't? Why do you insist on making my life miserable???

I am well aware of your carelessness for customer service but now you effect my life, my mental health as well as my credit status for the 2nd time!

Can you do what your letters of appointment states and do your jobs?