1 reviews | Active since Mar 2026
Poor Service due to incompetency
Good morning,
Ticket Number: SR***. This ticket is closed but the issue is still not resolved. New ticket number is SR:***.
I received my router on Wednesday, 11 March 2026. I connected it to the Openserve infrastructure as required. To date it is still not working. I have called your call centre a number of times and the only thing they did was to tell me that the ticket has been allocated to someone who will contact me within 24 to 48 hours. However, I have not been contacted still.
On Friday, 14 March 2026, I spoke to one of your agents. We tried to troubleshoot. Switched off and on the router and the ONT box, removed the battery and put it back in, it still did not work.
On the 15 March 2026, I called and spoke to your agent again, unfortunately she could not help. She only did what other agents did, which is to send the note to the person who is allocated the ticket. What is scary is, the ticket has not been picked up since the person who is supposed to work on it has not made any feedback or update notes as to what is going on, let alone contact me.
Today, the 18th March 2026 spoke to Thapelo, who opened another ticket SR:***. I am also waiting for update on the back up SIM I requested, SR ***.
May you please attend to this issue.
Thank you, Bongani
Can you get them to contact Openserve about this issue. I am now doing the work that should be done by yourselves. I would like to get the reference number from Openserve so that I can continue getting help from my friend to speed up this issue.
Can you get them to contact Openserve about this issue. I am now doing the work that should be done by yourselves. I would like to get the reference number from Openserve so that I can continue getting help from my friend to speed up this issue.