Poor Service - Dissatisfied Customer

After experiencing countless issues, I contacted customer care for assistance. The issue was not resolved in one phone call and my number was then blocked from the customer care helpline. I then waited on call for over 10 minutes with number ***.

I purchased a Norton Antivirus annual subscription via the VodaPay app, and I paid via airtime. The subscription was never active, so I requested to cancel and for my airtime to be refunded.

This has not occurred since the 31st of December 2024.

Very poor and unprofessional service! The newer ISPs like Afrihost are much more formidable.