Poor service

I have fiber and signed with Vuma reach via Vodacom. I have been calling you day and night for assistance. I have paid the fiber on the 18 April and to date its not connecting. I have been getting help from various agents but its seems like they is not end point. Its been 6 days without fiber which i pai and submitted the POP. I get different stories from different agent and they all tell me matter will be escalated however i never got any help. I am working from home and struggling with internet. I have already used more that what i pay for which if I knew the update will take long, i would have opt for a different service provider. I feel someone is not doing their job as it cant take 6 days to allocate the payment and unsuspend the account. this is totally non sense. i don't want to lie agent did they part but someone is failing them . i am even thinking of withdrawing from fiber and try other service providers because wow , you don't have any sense of urgency. All you car about is numbers going up in your bank account with poor service.