HH
Heila H
1 reviews | Active since Aug 2018
06 Feb 2024, 13:06
Poor service dellivery
After a Vodacom consultant called me in October 2023 to do an upgrade on my contract. I have now battled 3 months just to get my account back in order. Every month I spend time calling Vodacom just to get to speak to TOBI and only get a human on the line 16 minutes afterwards. After spending time with the human requesting my itemized billing, the itemized billing of the wrong number is e-mailed to me. Vodacom is turning into a disaster!!! NEVER use a Vodacom consultant for an upgrade via the phone!!!!!!
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Replies (2)
Vodacom's replyOfficial
06 Feb 2024, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2024, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2024, 07:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the Call Centre and as per the conversation you've requested itemised billing for January 2024 for the number ***. It has been sent to ***
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2024, 07:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the Call Centre and as per the conversation you've requested itemised billing for January 2024 for the number ***. It has been sent to ***
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,