Poor service delivry from Vodacom SA

I've done my upgrade in April 2020, when I received my new device I've found that the screen was cracked. I phoned in immediately to report the faulty device. Collection of the device was arranged. Days went past and still the device wasn't collected. I phoned in again and complain. The device had been picked up and was promised within 5 working days. Its been weeks now and what a struggle just to get hold of a consultant. I went into a Vodashop and the consultant informed me that the upgrade must be reversed first only then can a new contract been created. Everything had been done and no new device yet. I called in this morning and hold on for more than 20 minutes before my call was cancelled. I am absolutely fedup with this service. When you select the button for upgrades the prompt answering inform me that I am not currently deu for an upgrade only as from 1 January 2022. The 2nd debit order went of for the new contract period but I still haven't received my new device. Absolutely devistated by the service I received from Vodacom