Poor Service Delivery Vodacom Customer Service

Humble? Sure I am. I have been humbly wairing for 3 months for a relocation. The service Vodacom delivers are poor poor poor poor poor. Relocation takes 30 days not a full year? Did I miss something in my contract? So I cancelled and called today to follow up about my cancellation cause still they taking money from my account. This is a business account by the way and they simply dont care. The people me and my wife spoke to regarding our concern feel absolutely nothing. I might as well speak to a robot who would give me better service. Pathetic. The service delivery in this country South Africa is no more it was few years back.