1 reviews | Active since Jul 2011
Poor Service Delivery - Retentions
In August 2017, I tried to cancel my contract as it had come to an end. The Vodacom(VC) retentions department convinced me to take an upgrade by giving me a special offer of 10Gigs + 400 Minutes for the duration of the new contract. I received 10Gigs + 400 Minutes for the 1st two months Sept & Oct. In November I only received 5Gigs + 400Minutes. VC is saying the 10Gigs was promotional for only the 1st month. Given the conditions above VC must either cancel the contract or give me what they have promised me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team