Poor service delivery on new contract application - Black Friday Deal Failure!

I am extremely disappointed in the service offered by Vodacom. I followed their link to apply for a black Friday deal and received an email that notified me that one of their call centre agents would contact me in 24 hours to finalise my deal. I also received an sms confirming the same. I gave it a few days realising they may be overloaded. When I contacted the contact centre, they advised me that the deal was no longer available. I was told to send the proof of the email I received so that they could look into it, only to receive another email stating that it is no longer available!

I am absolutely appalled at their bad faith transacting where they make an offer, you apply for the deal, they confirm someone will contact you and when they do not do this in the window of a black friday sale, you as the consumer lose the deal! I did contact them after to enquire and still lost the deal!

Email stated: One of our call centre agents will contact you on *** within the next 24 hours in order to finish processing your contract application.