Poor service delivery of Vodacom Fibre

Hi there,

I have been a Vodacom Fibre client for about 2 years. Nowadays there is no connectivity for 3 to 4 times a week. Given that I am working from home and have to take part in several meetings per week (some of which are international meetings), it now happens that I have to buy some extra data from MTN, which is my cell phone service provider, in order to do my work. This costs an arm and a leg. The Vodacom Fibre Help Desk wants to know if I am getting refunds for this - I want service, not refunds. I was also told that they have an escalation process if I want to escalate the issue. To me it sounds that the process is going to keep me so busy that I will in any case not be able to work. In this way the responsible people are being protected, so it looks as if Vodacom is not interested in improving their service. I pay R 1 299 per month for a service that is so unreliable that I cannot do my work. What can I do to get them to improve their service???