Poor Service Delivery & Lack of Response

On the 13/05/15, I went to the Vodacom store at Northmead Square & enquired about transferring a contract into my name. I filled out all the documentation & was advised the application was successful. I was advised the documentation would be sent to the Head Office & the sales consultant would get back to me. Two weeks had passed, I had not heard from the sales consultant & the transfer was still not done. I called the store numerous times & was advised that the consultant would get back to me but never did. On the 27/05/15 I went to the store myself to find out what the delay was, only to find that the application was not submitted, but rather pulled out from under a pile of papers on the desk. I was then asked to complete a form that I had already previously completed. I contacted the store on the 12/06/15, still did not receive a response. I went directly to the store on the 17/06/15 to get the Managers contact details & I was told that those details may not be given out. She then contacted the HO to check the status of the transfer & they said they had not received any documentation. The lack of service provided clearly shows Vodacom does truly not value their customers support