POOR SERVICE DELIVERY is putting it mildly!

<p>04/02/2017</p> <p>GAVE US A JOB NUMBER <br />BOOKED IN MY PHONE. <br />PROBLEM: THE CALLER CANNOT HEAR THE PERSON CALLING AND WHEN A VOICE NOTE IS RECORDED THE RECORDING CANNOT BE HEARD</p> <p> </p> <p>07/02/2017<br />RECEIVED BY VODACOM REPAIRS</p> <p> </p> <p>09/02/2017<br />11:50 CURRENTLY IN THE REPAIR PROCESS AND AWAITING SPARES.</p> <p>14:45CURRENTLY IN TRANSIT TO THE VODACOM COLLECTION POINT<br />THE PHONE WAS AWAITING SPARE PARTS, THEN SUDDENLY IT WAS IN TRANSIT TO THE COLLECTION POINT. IT WAS IN TRANSIT FOR APPROXIM 2 MONTHS. WHEN THE ITEM WAS RECEIVED IT HAD TO BE BOOKED IN AGAIN</p> <p> </p> <p>26/04/2014<br />DIFFERENT JOB NUMBER <br />REPAIR WILL BE SENT TO THE NEAREST VODACOM REPAIR OUTLET<br />WITH THE SAME PROBLEM</p> <p> </p> <p>28/04/2017<br />JOB HAS BEEN RECEIVED 2-3 DAYS</p> <p> </p> <p>2017/06/07<br />I CALLED THE STORE 4 TIME TO MAKE ENQUIRIES ABOUT THE REPAIRS. I WAS INFORMED THAT THEY WILL GET BACK TO ME. I EXPRESSED MY DISSATISFICATION AT THE FACT THAT MY CALLS WERE NOT BEING RETURNED. I ALSO ASKED HAD I COME INTO THE STORE WOULD I HAVE RECEIVED BETTER SERVICE. ON THE SAME DAY AT AROUND 14:00 I RECEIVED A CALL STATING THAT THE PHONE IS AT THE STORE. </p> <p> </p> <p>10/06/2017<br />REPAIR WILL BE SENT TO THE NEAREST VODACOM REPAIR OUTLET<br />WENT TO COLLECT THE PHONE, IT WAS FOUND THAT THE PHONE WAS NOT WORKING. IT SEEMED THAT THE PHONE WAS NOT TESTED AT ALL BECAUSE THE PHONE HAD THE SAME PROBLEM. I HAD INDICATED THAT I AM VERY DISSATISFIED WITH THE SERVICE I HAVE RECEIVED THUS FAR. THE PHONE HAS BEEN BOOKED IN FOR THE SAME PROBLEM AND IT IS CLEAR THAT THE PHONE CAN NOT BE AND IN TERMS OF YOUR POLICY THE PHONE SHOULD BE REPLACED. </p> <p> </p> <p>13/06/2017<br />ANOTHER JOB NUMBER <br />JOB HAS BEEN RECEIVED BY VODACOM REPAIRS DURBAN. THE TURNAROUND TIME FOR A WARRANTLY REPAIR AT THE VODACOM REPAIR<br />I INDICATED TO THE ASSISTANT AT THE STORE THAT I REQUIRE FEEDBACK ON MONDAY 2017/06/19. HE ASSUED ME THAT HE WILL GET BACK TO ME. NO FEEDBACK</p> <p> </p> <p>17/06/2017 <br />I WENT INTO BLUFF STORE JUST TO MAKE ENQUIRIES ON THE PHONE. NO FEEDBACK. I DID INDICATE TO THE ASSIST THAT I WILL BE WAITING FOR FEEDBACK ON MONDY 2017/06/12. TO DATE NO FEEDBACK RECEIVED.</p> <p> </p> <p>I DID NOT KNOW THAT TAKING A CONTRACT WITH VODACOM WOULD RESULT IN ME RUNNING AROUND AND MAKING CALLS TO THE CENTRE AT MY EXPENSE. I HAVE BEEN VERY UNDERSTANDING AND TOLERANT. I AM EMPLOYED AND NOT BEING IN POSSESSION OF A PHONE HAD HINDERED MY COMMUNICATION WITH MY FAMILY AND WORK. THE PHONE HAS BEEN FOR REPAIRS FROM 2017/04/02 THE BETTER PART OF THIS YEAR AND I AM STILL PAYING FOR THE CONTRACT, WHICH IS UNEXCEPATABLE. </p> <p> </p> <p>YOUR URGENT INTERVENTION IS NOW REQUIRED BECAUSE THE PROBLEM AS BEEN THE SAME SINCE I FIRST BROUGHT THE PHONE IN, IT’S AS IF THE PHONE WAS NEVER FIXED AT ALL. </p> <p> </p> <p>#IneedAphoneNOW!!!! </p> <p> </p> <p> </p>