Poor service delivery from vodacom retention department.

I upgraded with vodacom and made arrangements for my sim and router to be delivered where I stay. RAM courier service had a problem with my delivery and ended up returning it back to vodacom. I only find out about that when I followed up with RAM to find out where my package was.

Now when I try to reach out to vodacom retention department to find out the way forward I can not reach them. Reason being I have made more than normal calls to vodacom so as a result they've blocked my number, meaning I can not get to them now. What kind of a way to treat your customers like this? How am I going to get my parcel now if I can not reach out to them? How many calls is more than normal? Now I can't even cancel with them because I can not get hold of them.

Oh, and they whatsapp service sucks too...