Poor service Delivery from Vodacom regarding FTTH service

Once again I have to got thought this prosess the same problem with the same results I have 20/20 fibre line with Vodacom that is paid in full and on time

I have once again have the following problem with my fibre line in that is connected but the line speed is slow to no activity on line this has been reported SR ***. The problem re appears every time i have power surge or load shedding.

Field technicians has been dispatch but has never arrived Andrew mobile number is ***.

The problem Has been consistent since my installation. 2 week in the month my line is basicly down slow or no speed. I can refer the to other SR number *** ( Sakumzi secondary support ) SR*** ( Gifford secondary Support).

Secondary support never contact of gives you feedback but provide you with temporary fix and not a complete solution.

Vodacom can state record saled in data based on news during the lockdown but cant provide a service that is paid for in full and claim and problems and billing queries cant be resolved.

Furthermore I would like to cancel my service and move over to Supersonic but a credit cant be passed on downtime for slow or now speed. I have had this service relocated from and estate to suburb ever since i have had a problem.