Poor service delivery from Vodacom Fibre

Getting Vodacom to relocate my fibre has been a nightmare. I''ve spoken to so many consultants but, nearly two months, I'm still no closer to getting the fibre that I'm paying for but unable to use and incurring the high cost of purchasing data in the interim. Although most of the consultants were pleasant, some just seemed to take an easy route out, one wanted thought it best to cancel my subscription without telling me my options first and the other refuses to return my request to contact me so that I can find out what is happening. I've had to send a relocation form three times and been indirectly accused of being stupid because I could not see a link that was not in the email.