LD
LEANNE D

1 reviews | Active since Feb 2015

06 Feb 2015, 10:06

POOR SERVICE DELIVERY FROM VODACOM AND RAM COURIER

APP**** FOR FOR A CONTRACT ON THE 2-02-15 AT 8 AM VIA VODACOM ONLINE.WAS PROMISED NEXT DAY DELIVERY.3 DAYS LATER STILL NO PHONE, I CONTACT RAM COURIERS WHO PROMISE TO DELIVER IT BY THE 5TH,WAITED UNTIL 7 PM,STILL NO DELIVERY,.CALL THEM ON THE 6TH FEB TO BE TOLD THAT MY ADDRESS WAS INCORRECT,WHEN I ASKED THEM TO GIVE ME THE SUPL**** ADDRESS,IT WAS MY CORRECT ADDRESS.TODAY I HAVE BEEN TOLD THAT ALL THE DRIVERS HAVE ALREADY LEFT AND THE PHONE IS STILL VAT THE WARE HOUSE.I CALL VODACOM CUSTOMER CARE AND SPEAK TO THOKO JALI, WHO IS RUDE AND TELLS ME I MUST CANCEL MY CONTRACT IF I WANT TO. VERY BAD SERVICE AND I WILL BE MOVING ALL VODACOM CONTRACTS TO ANOTHER SERVICE PROVIDER

0
Replies (1)
Vodacom
Vodacom's reply06 Feb 2015, 12:32
Official
Hello LEANN1977,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team