Poor service delivery from Vodacom

After 2 weeks of back and forth with vodacom trying to upgrade my existing contract vodacom has failed to deliver on their promises.

Vodacom just delivered a pre-owned router for an upgrade contract that is to run for the next 3 years. Worse it's not even a 5g router whereas I was promises the latest router on the market.

The delivery was supposed to arrive with a simcard for a second contract and they also failed to deliver on that promise. Their service is very poor 😢.