Poor service delivery from Vodacom!!

I have been trying to cancel a contract which I requested to be put on prepaid in 2019, and then I get told to phone in to vodacom cancellation to request the cancellation, in 2021 I call vodacom no requested it again to please cancel everything with the number ***.

I have been at the Vodacom store twice last year and once this year about this issue and still waiting to find out what is happening.

On the 18th March 2024; I was in store at the centurion mall from 12:37 to 14h20. And 95% of this time was spent on the phone with the cancellation department. Which just wasted my time. I’m waiting for a reply to my email which I sent to customer care on the 18th march 2024, and still waiting for my refund on this number which I have been paying for months and still waiting to find out if cancellation managed to cancel the number!

Please can I get someone that will help me sort this out!! No refund me!!

Bad service from cancellation department of vodacom!! Poor service from Vodacom!!

Centurion in store technicians well done.