GS
Gary S

1 reviews | Active since Feb 2018

27 Feb 2018, 07:10

Poor service delivery from Vodacom.

After hundreds of telephone calls over the last 18 months, I have to say I am very disappointed in the service I have received from Vodacom. I have been a customer with the same number for 24 years now. The network in our area, Sheffield Beach is intermittent. I run my business from home and this effects my ability to make and receive calls and messages. I have installed fiber from another provider to alleviate some issues but essentially making and receiving calls is a night mare. Vodacom has this motto "We will keep your business constantly connected".....well this is a joke.

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Replies (2)
Vodacom
Vodacom's reply27 Feb 2018, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2018, 10:47
Official

Good day

We have requested our Network management division to make contact with you.

We apologise for any inconvenience caused.

Regards

Moddy