Poor service delivery from Upgrades Department

Hi<br> <br> I went online on Saturday 12 March 2016 to upgrade my contract and was told that the upgrade was accepted and someone would call me within 24 hours. However, when I had still not had a call back by Wednesday 16 March 2016, I contacted the upgrades department myself. I spoke to a lady (I believe her name was Togo) who confirmed that the upgrade was in order and that my phone, together with a new sim card, would be delivered to me. I then received a call from the courier company on the Friday as they were truing to deliver, but it had been routed to the wrong area. I then actually received the phone on Tuesday 22 March 2016, WITHOUT the sim card. I called the upgrades department to tell them this and on Wednesday 23 March I received ANOTHER phone and still NO SIM!!! I have been in touch with the upgrades department various times since then and to date have still not received a sim card and they have not collected the extra phone that was delivered. I am VERY UNHAPPY with this and am thinking about cancelling everything and going to a provider who is actually willing to assist me. I need help ASAP!<br> <br> Yours sincerely<br> Kerry Beecroft