Poor service delivery from the leading network

as per usual typical vodacom service delivery. First of all I have been trying to cancel my cellphone insurance from Vodacom for the last 2 years with no success. However when patched through directly to the insurance on their side my insurance is canceled yet vodacom still sends me my statement with the insurance still on and deducts the money from my account. For 2 years I have been struggling with this. Countless hours on the phone and ALOT of airtime wasted of which I eventually gave up trying.

Then it was time for me to upgrade. I was put through to retention where I spoke to a gentleman who understood what I was going through. All I wanted was to cancel my existing contract( canceling the insurance along with it) and take a new contract with some added benefits of course due to the poor service So we did exactly that. The promise was to have a contract with no insurance plus benefits. I requested all the emails and proof of the contract and TC's. Typical Vodacom. Nothing. No emails of any kind. No email with my new contract. NOTHING. I have the name of the gentlemen in question of which I will not reveal but I was absolutely assured this would come to light.

Five days after this conversation I was called by vodacom thanking me for my up to date payments. Never missing a payment and how they would like to reward me with more data. So being a loyal customer why should I have to put up with this rotten service? Even after speaking to retention and again explaining the whole story and assurances that I will be called back with a brand new deal to ensure that I stay with vodacom. 12 years of not missing payments this is how I get treated?

Always the same story with no resolve. However another service provider is so keen to have my business they won't stop calling me about a deal I enquired about which I might add is light years better of what retention at vodacom was offering

So cheers to you!