Poor service delivery - fiber

I live in vicinity of verulam. I have been affected with no wifi for 2 days .my wife and i didnt receive any communication of downtime - (fiber being down in my area) It is a poor reflection of a ruputiable company and poor service delivery.

The fiber disconnection has caused financial constraints.My wife working from home had difficulty as she needed to communicate with staffing..

I am appalled with service delivery.

Thank you kindly