MN
Mark N
1 reviews | Active since Aug 2021
23 Nov 2021, 10:44
Poor service delivery
I have not had any joy trying to cancel my router with vodacom. I have contact the help line since August, I am continously told they can only see my Fibre line and not the ****le. I am being charged extra for the last few months
The ****le contract is month to month now.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Nov 2021, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2021, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Mark N's updateReviewer Update
30 Nov 2021, 09:38I have since received a call on the day logged the complaint and no follow up call or information has been given to me. I'm still in the dark as to what's happened and how this will be resolved
MN
Mark N's update30 Nov 2021, 09:38
Reviewer Update
I have since received a call on the day logged the complaint and no follow up call or information has been given to me. I'm still in the dark as to what's happened and how this will be resolved